At Sono Simple, we take the protection of your personal information seriously. This policy explains how we collect, use, retain, disclose, and protect the personal information you provide to us when you use our website, communicate with us, or book an appointment for our services.
Sono Simple is a private ultrasound and blood sampling clinic located in Westmount, Quebec.
Information we may collect
We may collect certain personal information when you use our website, complete a form, book an appointment, or communicate with us, including:
- your name;
- your email address;
- your phone number;
- the information submitted through the contact form;
- the documents or medical prescriptions that you upload or send to us;
- the information required to book an appointment;
- the information related to the requested services;
- certain technical information related to your browsing on our website, such as cookies, where applicable.
How we collect your information
Your information may be collected when you:
- complete a form on our website;
- upload a medical prescription;
- contact us by phone, email, or form;
- book an appointment using an external booking platform;
- visit our website and interact with certain features.
Use of personal information
We use your personal information only for legitimate and necessary purposes, including to:
- respond to your requests;
- book, confirm, or manage your appointments;
- assess your service request;
- communicate with you about your appointment or documents;
- provide the necessary information to the professionals or partners involved in delivering the service;
- provide appropriate administrative and clinical follow-up;
- improve our website and services;
- comply with our legal, regulatory, and professional obligations.
Medical information and submitted documents
The prescriptions, health information, and other medical documents you provide to us are handled confidentially. This information is used only to provide the requested services, prepare your appointment, send the necessary information to the professionals concerned, or comply with our applicable obligations.
Disclosure to third parties
We do not sell your personal information.
We may disclose certain personal information only when necessary, for example to:
- health professionals or prescribing physicians;
- partner laboratories, when blood sampling is required;
- specialists responsible for interpreting or reading examinations;
- technology, hosting, form, or appointment booking service providers;
- competent authorities when required by law.
When we use external providers, we take reasonable measures to ensure that your information is protected.
External platforms
Our site may contain links to external platforms, including for appointment booking, maps, reviews, or social media. These platforms have their own privacy policies. We encourage you to review them before submitting personal information to them.
Retention of information
We retain your personal information only for as long as necessary for the purposes for which it was collected, or according to the periods required by applicable laws, regulations, or professional obligations.
When the information is no longer needed, we take reasonable measures to securely destroy, delete, or anonymize it.
Security
We implement reasonable measures to protect personal information against loss, theft, unauthorized access, unauthorized use, disclosure, or modification. However, no method of electronic transmission or storage is completely secure.
Your rights
Subject to applicable laws, you may request:
- access to the personal information we hold about you;
- the correction of inaccurate, incomplete, or ambiguous information;
- the withdrawal of your consent, where applicable;
- information about the use, retention, or disclosure of your information;
- the deletion of certain information, where permitted by law.
To exercise your rights, please contact us using the contact information below.
Person Responsible for the Protection of Personal Information
For any questions about this policy or the protection of your personal information, you may contact:
Person Responsible for the Protection of Personal Information
Sono Simple
5025 Sherbrooke West, Suite 425-A
Westmount, QC H4A 1S9
Phone: 438-375-4314
Email: info@sonosimple.com
Changes to this policy
We may update this privacy policy to reflect changes to our practices, our website, or legal requirements. The update date will be indicated at the top of this page.